Did you know that people engage with each other through social media now more than ever? Away with the outdated techniques such as word-of-mouth, brochures and letters and step into the new world of online engagement.
The way you communicate with your audience can impact your reputation directly. For example, if your prospective and current patients begin to feel like they don’t trust you or aren’t receiving the necessary communication to answer any questions they may have, this only damages your reputation. The judgment of your dental practice reputation stems from how your brand engages with your audience online. Read up on some helpful reputation tips.
Yes, we’re talking through social media. Your brand should depend on social media now more than ever. Communicating effectively with your audience is a critical component for the growth of your dental practice brand. It also holds a vital olive branch to deliver a quality service.
So, how is your social media engagement? You’ll be able to answer that question if you utilize the following tips that lead to effective engagement to your audience on social media.
Let’s get right into it.
Post Organic And Truthful Content
When an audience accesses your practice website, it is likely they’re searching for dentistry-related information. If your information is accurate and truthful, they’re more likely to share the content to a wider audience, increasing engagement through sharing across multiple social media platforms. It is recommended that as a front-line dentist, your dentistry knowledge is reflected online through blog posts, summary articles, photos and video demonstrations. Duplicating unproven and unreliable content is the wrong path to go through because there’s too much of that.
Serve Patients Online
If patients have a dentistry-related question, do not expect them to simply contact your practice through telephone. Social media is now the top choice for engagement, and do not fall into the trap of missing crucial engagement that could influence their decision on the practice they want to choose. When you do respond, don’t leave it too late either. Online content is so broad that they can simply find the answer they need on another competitor’s website. Respond as fast as possible.
Ask patients to leave a review on your platforms. A prospective patient who visits your page will want to leave feedback on their experience and share it to the wider social media community. When the feedback returned is positive, it will garner more interest to prospective patients, and they’d be more likely to engage with your practice online through your social media pages.
Be Consistent With Your Brand Experience
The term “brand experience” is an experimental marketing strategy that attempts to influence the feeling or thought a person has about a particular business. So, you want your dental brand to be the name on everybody’s lips. There is much to do before it gets to that, and the first thing is to keep generating consistent quality content in order to distinguish your brand from your competitors, deliver personality and reinforce the values your brand upholds.
Read hereto learn how you can enhance your brand experience to your practice.
Are you seeking advice on how to engage through social media? Contact us at Smile and Grow and we’d be happy to help.