Ⓒ 2024 Smile & Grow ABN 54 924 188 964. All Rights Reserved.
There’s no end to places people can leave an online review after their dental visit. Your Google My Business page is the first place most potential patients will check. Other popular review spots are Yelp, Reddit, and Facebook. We monitor your reviews across all accounts so you can thank patients for positive feedback and address problems before they do any damage.
Reputationmanagement is an integral part of your overall online marketing efforts. Without positive feedback from your customers, how would anyone know they can trust your brand? Managing your online reviews is a job in and of itself, so let us handle the process for you.
Maintain a Positive Reputation
A dentist’s review is one of the strongest pieces of marketing material available. In a day when people rely on reviews to know where to find quality in every aspect of their lives, maintaining a positive and authoritative presence is essential.
Respond To Negativity
You’ll inevitably get negative feedback from time to time. The important thing is to address any negative reviews and work to resolve the issue with the patient, so they will be happy to update their review and others can see that you tried.
People prefer online reviews even to personal recommendations these days. Why? Because many positive reviews from dozens of patients help them feel secure in choosing you for their dental visit. Take advantage of your online reviews.
Show Personality
Getting personal with your responses to reviews shows your patients that you care. Even setting up an automated reply based on the feedback is better than nothing. Taking the time to customise your response will go a long way in gaining the trust of your patients.
When a patient leaves you a glowing review, you practically have to share it. You can do this via social media and testimonials on your website. We will help you keep track of reaching out to your patients by asking them to leave a review about their dental care visits.
Here at Smile & Grow , we understand the importance of properly handling patient reviews. Learn more about how we can help when you schedule a consultation with us.
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Frequently Asked Questions
We implement a variety of strategies to improve a dental practice’s online reputation, including encouraging satisfied patients to leave positive reviews, responding promptly to all feedback, and actively managing social media presence. Our approach also involves creating engaging content that showcases the practice’s expertise and commitment to patient care, which helps build trust and credibility in the community.
To monitor and respond to online reviews and feedback, we use tools like Google Alerts and social media monitoring platforms to stay updated on mentions of the practice. We ensure timely and professional responses to all reviews, both positive and negative, demonstrating our commitment to patient satisfaction and addressing any concerns directly.
We have successfully improved the online reputation of several dental clients by implementing targeted strategies. For example, one dental practice saw a 40% increase in positive reviews within three months after we began actively managing their online presence and engaging with patients on social media.
We utilize various tools and platforms to track online reputation and performance, including review management software and social media analytics tools. These resources allow us to monitor feedback, analyze trends, and provide detailed reports on the practice’s online reputation and engagement metrics.
Typically, dentists can expect to see improvements in their online reputation within 1 to 3 months after implementing our services. This timeframe allows for the collection of new reviews, enhanced patient engagement, and the establishment of a more positive online presence through consistent efforts.
Ⓒ 2024 Smile & Grow ABN 54 924 188 964. All Rights Reserved.